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  Technical Support Engineer
Looking for a Technical Support Engineer, who can provide technical support to customers using methods of careful research and troubleshoot problems. We are looking for a dynamic individual to provide answers to clients by clearly identifying problems, and guiding clients through careful, corrective steps.


Key Responsibilities


Troubleshooting and resolving all technical & non-technical issues related to our products.

Work closely with Engineering and Sales teams.

Help the development team in prioritizing the feature requests based on customer feedback.

Resolving queries on various platforms.

Handle escalations for post-installation issues.

Creating FAQ and documentation related to product training and support.


Desired Skills and Experience


Knowledge of Email app. BE/BTech/MCA/ME/MTech/MS (All branches).

0- 2 years of experience in a customer facing role.

Must be customer-focused, and willing to do whatever it takes to resolve customer issues.

Good communication skills.

Quick learner, self-motivated and directed, with keen attention to detail.

Team player.

A social media aficionado.

Willingness to work in night shifts.


Location:

Bangalore
Technical Support Engineer
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